Sysco: Who to call
Please use the contact information below to resolve any Sysco issues.
Issue
- Placing a regular order
- Placing a will call order for pickup
- Changing an order date
- Adding an item to an order
- Substitutions
- Canceling an order
- Delivery Updates
- Item availability
- Requesting a credit
- Returning a product
- Invoice copies
- Product information
Who to Call
Sysco Customer Care
Contact and Hours
1-800-797-2627
or customer@sysco.com
Hours (central time)
M-F: 6 a.m.- 10 p.m.
Sat: 7 a.m.- 2:30 p.m.
Sun: 9 a. m.- 10 p.m.
Issue
- Managing item substitutions that need approval
- Information about inventory levels for core and
- Promotional items
- Training on Sysco systems
- Resolving pricing issues
- Reporting
- Detailed product information (such as nutritional facts)
Who to Call
Sysco Customer Success Team
Contact and Hours
1-800-797-2627*
teriyakimadness@sysco.com
Hours (central time)
M-F: 7 a.m.- 7 p.m.
*At the prompt, say words like success, team, or CST
Issue
- Urgent delivery issues
- Emergency issues or recoveries
- Administration of supplier samples
Who to Call
Your Account Executive (AE)* or your coach
*If unknown, email supplychain@teriyakimadness.com